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Has anyone worked as a customer service representative for Amazon US? What kind of work did you do?

| 1Person Answer

客服主要是做工作有:

1、认真贯彻执行公司销售管理规定和实施细则,努力提高自身业务水平。

2、积极完成公司规定或部门承诺的工作目标。

3、为客户提供主动、热情、满意、周到的服务。

4、为公司各类客户提供业务咨询。

5、收集客户信息和用户意见,对公司形象提升提出参考意见。

6、负责公司客户资料、公司文件(复件)及分销商合同(复件)等资料的管理、归类、整理、建档和保管工作。

7、协助一线部门做好上门客户的接待和电话来访工作,及时转告客户信息,妥善处理。

8、负责接听客户投诉电话,做好电话记录。

9、完成上级领导临时交办的其他任务。

Professional answer

C

微电商达人

小微意见领袖创业达人先行者,专注垂直领域电商平台解读。

The main tasks of customer service are:

1. Carefully implement the company's sales management regulations and implementation rules, and strive to improve their own business level.

2. Actively complete the work goals stipulated by the company or promised by the department.

3. Provide customers with proactive, enthusiastic, satisfactory and thoughtful services.

4. Provide business consultation for all kinds of customers of the company.

5. Collect customer information and user opinions, and provide reference opinions on improving the company's image.

6. Responsible for the management, classification, organization, filing and storage of the company's customer information, company documents (copies) and distributor contracts (copies).

7. Assist the front-line department to do a good job in receiving door-to-door customers and telephone visits, promptly convey customer information and properly handle it.

8. Responsible for answering customer complaint calls and keeping telephone records.

9. Complete other tasks temporarily assigned by superiors.

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