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What to do if Amazon's brand is maliciously changed?

| 4Person Answer

有三个办法可以帮你找回品牌,方法如下:

解决方案一:找亚马逊客服

发邮件联系亚马逊客服说明情况,客服会说他们没有权限更换信息,他们会建议你通过上架表格拆分变体或者直接在后台拆分变体。

由于你的产品原本是单属性产品,是没有父体的,所以你在后台管理库存页面看不到父体和别人的子体,但是你的目的是拆分变体,这个时候就要把父体和全部子体都找出来,然后通过表格拆分父体,在亚马逊后台的变体向导可以查到父体和子体。

如果你有编辑权,方案一会成功,如果你没有编辑权,是拆分不了的!有可能搞你的人抢了你的编辑权。

如果不行,你可以也可以打电话去咨询一下亚马逊客服,每个客服的水平都不太一样,有些客服会给你一些好的建议!

解决方案二:找出恶意卖家的违规行为并举报

看恶意卖家的子体和你的子体款式是否一样,如果不一样合并在一起是违规的,通过后台对应路径联系亚马逊客服举报。

如果客服解决不了,换一种思路想一下,可以进恶意卖家的店铺查看他的其他产品,你可以举报他店铺的其他问题,一般这样的恶意卖家违规行为都挺多的!

解决方案三:注册品牌备案,并给恶意卖家发警告信,没有注册也可以发!

Professional answer

C

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There are three ways to help you get your brand back, as follows:

Solution 1: Find Amazon customer service

Send an email to contact Amazon customer service to explain the situation. Customer service will say that they do not have the authority to change the information. They will suggest that you split the variants through the listing table or directly split the variants in the background.

Since your product was originally a single-attribute product and has no parent, you cannot see the parent and other people's children on the background inventory management page, but your goal is to split the variants. At this time, you must find the parent and all the children, and then split the parent through the table. The parent and child can be found in the variation wizard in the Amazon background.

If you have editing rights, plan 1 will succeed. If you do not have editing rights, you cannot split it! It is possible that the person who messed with you has taken your editing rights.

If it doesn't work, you can also call Amazon customer service for consultation. The level of each customer service is different. Some customer service will give you some good suggestions!

Solution 2: Find out the violations of malicious sellers and report them

Check whether the malicious seller's sub-body is the same as your sub-body style. If they are not the same, merging them together is a violation. Contact Amazon customer service through the corresponding path in the background to report.

If the customer service can't solve it, think about it in a different way. You can go to the malicious seller's store to check his other products. You can report other problems in his store. Generally, such malicious sellers have a lot of violations!

Solution 3: Register for brand record and send a warning letter to the malicious seller. You can also send it without registration!

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It should be an appeal. If Amazon brand is maliciously tampered with, it is better to protect its own brand rights and interests. It can appeal and protect its own brand rights and interests through legal procedures.

跨境电商小不懂

专注于跨境电商行业研究

Find Amazon to appeal first

Sellers can organize the following information and send it to the email of Amazon brand team, detailing that the brand has been maliciously tampered with, which is very disadvantageous to customers and sellers.

The following evidence information needs to be listed in detail:

1. The trademark acceptance notice and registration number of the private brand. If the trademark owner is inconsistent with the Amazon store, a trademark authorization letter should be provided.

2. Brand official website link. Amazon required the brand official website link to be provided in the early stage, but the process has been simplified in recent years, and this item is no longer required information. However, in order to increase the success rate of the appeal, sellers should try to provide this information when handling this issue.

3. Product pictures and packaging pictures, real pictures with clear logos need to be displayed.

4. Real VAT invoices for purchases.

跨境电商小不懂

专注于跨境电商行业研究

If your Amazon brand has been maliciously changed, please contact Amazon customer service immediately and provide relevant evidence, such as brand registration certificate, screenshots of malicious changes, etc. At the same time, you can also apply to the Trademark Office to restore the brand name to protect your legal rights.

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