1. First of all, confirm that Amazon sent the wrong goods. The reason is that this order of goods chose the original box for transshipment, and no transshipment operation was performed. When the goods arrived and were found to be wrong, I immediately checked the delivery note attached to the box and found that the delivery note was the same as my order, but it did not match the goods at all (remind you not to throw away this note, it is needed when returning the goods)

2. Contact Amazon's online customer service. There is a "help" option in the lower right corner of the Amazon page. Click in and select "contact us", and then a detailed page will appear. Select what type of problem it is. If it is an order problem, check which order it is, and then select the problem details. After selecting various types of problems, select the contact method and choose "chat", which is online chat (Amazon has customer service online 24 hours a day)

3. Then the customer service's questions are very simple and direct, and generally you can understand them. The main thing is to express them clearly. Because the order error option was selected before, the customer service will ask if this is the reason, and then apologize first and ask if you want to change the order.

4. Go to your registered mailbox, Amazon will send a return letter, which contains barcode information (this is the same as the return and exchange process mentioned in the forum guide, you can see that post for details), this needs to be printed out, one copy is placed in the return box, and the other copy is to be posted on the outer box.

5. Find an international express agency on Taobao.

6. Estimate the arrival time and check your mailbox. Amazon will send an email after receiving the goods, and then send another email about the refund to tell you how much money will be refunded to the credit card you paid.

7. Contact Amazon customer service again and ask about the shipping cost. Tell them that the return was caused by sending the wrong goods, and the shipping cost should be borne by them. He asked me if I spent the shipping cost and asked the amount. I told him the amount and explained that I put the documents in the box. Then he asked me to wait for two minutes, and then said that the shipping cost would be refunded. The specific method would be sent by email. A few hours later, I received an email saying that the shipping cost would also be refunded to my credit card. He converted the shipping cost into US dollars for the refund.

8. OK, I think there should be no problem. Now I just have to wait and see if the refund arrives. It shouldn't take too long. The return process should be successfully completed.