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Can books be returned or exchanged?

| 1Person Answer

可以的。如果当时是选择平邮的配送方式,退货不是商品质量问题的话,运费需要自己支付 ,但如果当时选择的是普通快递送货上门, 退货是可以免费办理的,会有人去专门取货的,是比较方便的。退书的流程如下:

1.登录 在线退换货中心,并点击【退换货商品】按钮。提示: 以下二十一类商品可通过在线退换货中心自助办理:全部办理:图书、音乐、教育音像、电脑产品、数码影音、服饰箱包、运动、鞋靴、玩具、厨具、家居、乐器、小家电、 Kindle设备及配件。

部分办理:家居装修、手机通讯、个护健康、办公用品、汽车用品、珠宝首饰、钟表。

2.选择需要退货的商品。

.输入需退回的商品数量,选择【退货原因】 ,您可在备注中填写详细描述。

如果退货商品属于入驻卖家销售并配送的商品,请点击 【提交申请】。

如果退货商品属于亚马逊自营商品或由亚马逊配送的入驻卖家商品,请直接选择退货。

3. 选择需要的退货方式。退货地址:在线退换货中心默认的退货地址为您的送货地址。如需更改,请在选择地址下方点击【选择其他地址】。

如需新增地址,可以进入我的帐户,打开设置页面,点击【管理地址簿】添加新地址,随后将其选为退货地址即可。

对于支持上门办理退货的商品:配送员会在4天左右上门取货,请您保持电话的畅通,并保持商品完好。

成功取货后,商品约在3个工作日内返回亚马逊库房。注意: 针对北京市、成都市、佛山市、广州市、杭州市、合肥市、济南市、南昌市、南京市、宁波市、青岛市、厦门市、上海市、深圳市、沈阳市、石家庄市、苏州市、天津市、武汉市、西安市、长春市、长沙市、郑州市、珠海市、保定市、鞍山市、湖州市、蚌埠市、锦州市,共29个城市的主城区,配送员会在2天左右上门取货。

对于不支持上门办理退货的商品: 请您按照在线退换货中心要求打印退货标签放入包裹中,并以平邮或EMS的方式将退货商品寄回亚马逊库房(库房地址请参见地址列表。

商品从寄出到入库一般需要2-4周时间。

由卖家自行配送的入驻卖家商品,请根据卖家要求平邮或快递寄给卖家。

4. 点击【继续】即完成了整个在线退货操作。

Professional answer

C

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Yes. If you chose surface mail delivery at the time, and the return is not due to product quality issues, you will need to pay for the shipping fee yourself. However, if you chose ordinary express delivery to your door, the return can be processed free of charge, and someone will go to pick up the goods, which is more convenient. The process of returning books is as follows:

1. Log in to the Online Return and Exchange Center and click the [Return and Exchange Goods] button. Tip: The following 21 categories of goods can be self-serviced through the Online Return and Exchange Center: Full processing: books, music, educational audio and video, computer products, digital audio and video, clothing and luggage, sports, shoes and boots, toys, kitchenware, home furnishings, musical instruments, small appliances, Kindle devices and accessories.

Partial processing: home decoration, mobile communications, personal care and health, office supplies, automotive supplies, jewelry, watches.

2. Select the goods to be returned.

.Enter the quantity of goods to be returned, select [Return Reason], and you can fill in a detailed description in the remarks.

If the returned goods are sold and delivered by the settled seller, please click [Submit Application].

If the returned goods are Amazon's own products or settled sellers' products delivered by Amazon, please directly select return.

3. Select the required return method. Return address: The default return address of the online return and exchange center is your delivery address. If you need to change it, please click [Select another address] below the selected address.

If you need to add a new address, you can go to My Account, open the Settings page, click [Manage Address Book] to add a new address, and then select it as the return address.

For products that support door-to-door return: The delivery person will pick up the goods in about 4 days. Please keep your phone open and keep the goods intact.

After successful pickup, the goods will be returned to the Amazon warehouse within about 3 working days. Note: For the main urban areas of 29 cities, including Beijing, Chengdu, Foshan, Guangzhou, Hangzhou, Hefei, Jinan, Nanchang, Nanjing, Ningbo, Qingdao, Xiamen, Shanghai, Shenzhen, Shenyang, Shijiazhuang, Suzhou, Tianjin, Wuhan, Xi'an, Changchun, Changsha, Zhengzhou, Zhuhai, Baoding, Anshan, Huzhou, Bengbu, and Jinzhou, the delivery staff will pick up the goods at your door in about 2 days.

For products that do not support door-to-door returns: Please print the return label according to the requirements of the online return and exchange center and put it in the package, and send the returned goods back to the Amazon warehouse by ordinary mail or EMS (please refer to the address list for the warehouse address.

It usually takes 2-4 weeks for the goods to be shipped and put into the warehouse.

For the goods of the settled sellers delivered by the sellers themselves, please send them to the sellers by ordinary mail or express delivery according to the sellers' requirements.

4. Click [Continue] to complete the entire online return operation.

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