第一,确认基本工作能力,找出符合亚马逊理念的特质。与其他公司类似,在众多简历中筛选出合适人选后,部门的招聘主管会与求职者进行一对一的沟通。沟通中,招聘主管除了要确认求职者的基本能力,还要找出对方是否具备亚马逊对员工的信念要求。给你补充下,亚马逊要求员工要随时实践14个领导力准则,包括顾客至上、主人翁精神、创新与简化、好奇求知等。
第二,多个主管轮番面试,交叉确认。在面试的第二阶段,亚马逊会召集5个来自其他部门的管理层担任面试官,分别与求职者进行50分钟的单独面谈。第一阶段的面试官会请第二阶段的面试官继续发掘和确认,求职者是否拥有符合亚马逊理念的特质。比如,第一关的面试官发现某个求职者在工作中具有主人翁精神,就会让第二阶段的面试官们对此进行开放式提问,了解求职者解决困难问题时的具体想法和举措。
第三,收集录取某人的明确理由。在亚马逊,面试官必须基于事实来给出录取理由,尽量避免被主观偏差所误导。每场面试结束后,面试官都要在亚马逊的系统中输入自己的反馈,比如,他观察到了求职者的某个特质,或者他在面试中确认了某些事实,等等。
第四,确认求职者的优秀表现可以复现。如果一位求职者过去的表现很优秀,却无法应用到亚马逊时,就失去了录取Ta的理由。比如,一个求职者在过去取得成功的最大原因是他与一家优秀的厂商进行了合作,那么如果他在亚马逊拓展合作方时遇到了困难,可能就无法顺利解决。
第五,思考“这个人加入后,能否促进公司的成长”。面试结束后,所有面试官会一起投票,只有全票通过的求职者才能被录取。如果有人反对录用,面试官就要一起讨论,求职者的不足之处是否能够通过培训和团队的力量来补齐。在第二阶段的面试官里,还有一个人是“抬杆者”(bar raiser,指在跳高比赛中负责一次次将杆调高的人),他要从更高的角度去看,这个人的加入能否促进公司的成长,如果某个求职者的加入只能帮助亚马逊维持现状,不论再优秀的人才,也会被拒绝。
First, confirm basic work ability and find out the characteristics that meet Amazon's philosophy. Similar to other companies, after selecting suitable candidates from many resumes, the department's recruitment supervisor will communicate with the job seeker one-on-one. During the communication, the recruitment supervisor must not only confirm the basic ability of the job seeker, but also find out whether the other party has Amazon's belief requirements for employees. Let me add that Amazon requires employees to practice 14 leadership principles at any time, including customer first, ownership, innovation and simplification, curiosity and knowledge.
Second, multiple supervisors take turns to interview and cross-confirm. In the second stage of the interview, Amazon will convene 5 managers from other departments as interviewers to conduct separate interviews with job seekers for 50 minutes each. The interviewers in the first stage will ask the interviewers in the second stage to continue to explore and confirm whether the job seeker has the characteristics that meet Amazon's philosophy. For example, if the interviewer in the first stage finds that a job seeker has a sense of ownership at work, he will ask the interviewers in the second stage to ask open questions about this to understand the specific ideas and measures of the job seeker when solving difficult problems.
Third, collect clear reasons for admitting someone. At Amazon, interviewers must give reasons for admitting based on facts and try to avoid being misled by subjective bias. After each interview, the interviewer must enter his or her feedback into Amazon's system, such as observing a certain trait of the job seeker or confirming certain facts during the interview.
Fourth, confirm that the job seeker's excellent performance can be repeated. If a job seeker has performed well in the past but cannot be applied to Amazon, there is no reason to admit him or her. For example, the biggest reason for a job seeker's success in the past is that he or she has cooperated with an excellent manufacturer. If he or she encounters difficulties in expanding partners at Amazon, he or she may not be able to solve them smoothly.
Fifth, think about "whether this person can promote the growth of the company after joining". After the interview, all interviewers will vote together, and only job seekers who pass unanimously can be admitted. If someone objects to the hiring, the interviewers will discuss together whether the job seeker's shortcomings can be made up through training and team strength. Among the interviewers in the second stage, there is also a "bar raiser" (a person who is responsible for raising the bar again and again in a high jump competition). He needs to look at it from a higher perspective to see whether this person's joining can promote the company's growth. If a job applicant's joining can only help Amazon maintain the status quo, no matter how outstanding the talent is, he will be rejected.