Log in to the online return and exchange center and click the [Return and Exchange Product] button.

Tip: The following 19 categories of products can be self-serviced through the online return and exchange center:

All: books, music, educational audio and video, clothing and luggage, sports, shoes and boots, toys, kitchenware, home furnishings, office supplies (non-office equipment), small appliances.

Partial: home decoration, mobile communications, personal care and health, computer products, automotive products, digital audio and video, jewelry, watches.

Select the product you need to return.

Enter the quantity of the product you want to return, select [Return Reason], and then fill in a detailed description in the remarks.

Complete the following operations according to your actual situation:

Note: Some settled sellers may need to review your return request. They will contact you later to guide you on how to return the product. If you do not receive a response from the settled seller within two days, you can submit an Amazon Marketplace Transaction Guarantee claim application. For more details, please refer to Amazon Marketplace Transaction Guarantee Claim.

If the returned product is an Amazon-operated product, please choose to return it directly.

If the returned product is a product sold by a registered seller, please click [Submit Application].

Choose the return method you need.

Return address: The default return address of the online return and exchange center is your delivery address. If you need to change it, please click [Select another address] below the selected address. If you need to add a new address, you can go to My Account, open the Settings page, click [Manage Address Book] to add a new address, and then select it as the return address.

Support door-to-door returns: The delivery person will pick up the goods in about 4 days. Please keep your phone open and keep the goods and packaging intact. After successfully picking up the goods, the goods will be returned to the Amazon warehouse within about 3 working days.

Does not support door-to-door returns: Please print the return label according to the requirements of the online return and exchange center, put it in the package, and send it back by ordinary mail. For the warehouse address, please refer to the address list. It usually takes 2-4 weeks for the goods to be shipped and received.

Click [Continue] to complete the entire online return operation.