As we all know, Amazon FBA (Fulfillment by Amazon) is a self-delivery model designed to help Amazon platform sellers complete the platform product inventory and send it directly to Amazon's local FBA warehouse through the system. Its main return operation process includes:

1. After the buyer completes the submission of the "return application", the seller can check the specific order goods and details in the "Manage Returns" in the background;

2. The seller can handle the buyer's return application accordingly according to the specific provisions of Amazon's product return policy;

3. If the seller closes the buyer's return application, the Amazon platform will email the buyer the reason for the closure;

4. If the return application is approved, the Amazon platform will send the seller's return address to the buyer in the form of an email;

5. When the seller receives the returned goods, he completes the page operation of "Manage Returns" or "Manage Orders" to officially complete the order refund.

I believe Amazon sellers have some experience. Facing the phenomenon of overcrowding at the end of the year, while Amazon FBA provides convenient logistics and delivery services to platform sellers, many sellers are confused about FBA orders due to specific platform rules: How to deal with Amazon FBA orders that buyers request to return? In what cases, can sellers get corresponding actual compensation?

In response to the above questions, Amazon 3C electronic product seller K said that for the goods returned to the Amazon operation center, Amazon will evaluate whether the condition of each returned product is "saleable", and if it is sellable, it will be put back into the seller's own sellable inventory; if the status of the returned product is evaluated as "unsaleable" and it has been damaged or defective, the Amazon platform will evaluate the cause of the damage to the product based on the actual situation, and use this to judge whether the seller meets the compensation requirements.

According to the communication between seller K and Amazon customer service personnel, once the returned goods are inconsistent with or different from the previously released goods, the goods will be classified as "unsaleable", which mainly includes goods that are defective, damaged, lack required labels, are prohibited goods or are other goods that are not suitable for sale. It also includes dangerous goods that may pose a threat to the health and life safety of personnel in Amazon's operations center. For this "unsaleable" product, the Amazon platform will require sellers to hand in a removal order within 30 days after the returned goods arrive at the Amazon operations center. Of course, sellers can also automatically dispose of these unsaleable inventory; when there are safety hazards, health hazards or liability risks in the goods, they need to be disposed of, and examples of returned goods that need to be disposed of immediately include: inventory that is regulated as dangerous goods, broken glass, opened personal care and sexual health products, consumer goods, products with a shelf life, bedding, and maternal and child products, etc.

Some sellers who have been returned by buyers do not need to panic. Seller K admitted that if the goods are lost or damaged during Amazon's control, Amazon will obtain relevant compensation for the refund of the logistics order. If there is not enough damage attribution information to calculate the compensation amount of the goods, Amazon officials generally use the default compensation of specific categories for compensation.

Among them, if the seller has refunded the relevant refund to the buyer, but the returned goods are not returned to the Amazon operation center in time within 45 days after the refund, then in this case, Amazon will collect relevant fees from the buyer to compensate the seller; and if the buyer successfully returns the goods to the Amazon operation center within the prescribed 45 days, Amazon judges that the goods are in a saleable state, and the Amazon platform will put the goods back into the seller's inventory without any compensation; if the return is unsalable and the attributable party is Amazon, Amazon will provide compensation to the seller and will not add the goods back to the seller's inventory. In addition, Amazon customer service staff solemnly stated that Amazon will not pay any compensation to the seller for any refunds issued directly to the buyer by the seller, please be aware of this.