The job itself is not difficult, but I guess I will be wronged.

The recruitment requirements for Taobao customer service are not high. You can go to 58 and other recruitment websites to see the company's recruitment requirements. Generally, there will be regulations on typing speed during the interview.

For other product knowledge, after joining the company, the company will generally conduct unified training, which is also very simple. Some e-commerce companies even have unified scripts for most of the customer's questions. You just need to reply according to them.

Generally, you can be proficient in the business in three months, and you will have a deeper understanding of customers and products.

As for salary, it is generally higher in first- and second-tier cities, and relatively lower in third- and fourth-tier cities.

In general, the salary of customer service is not very high. This is normal, after all, customer service positions usually have weak core competitiveness. Secondly, most companies do not have higher expectations for customer service, and will not focus on training. If you want to get a higher salary in this position, you need some luck.

As for the aspect of being wronged that I mentioned, you can feel it by looking at other answers. The world is so big that nothing is impossible. Especially with the Internet as a fig leaf, some people are even more unscrupulous. They think that no matter what, as a service position, customer service cannot and dare not contradict customers and use impolite language. This point does make many customer service and even small sellers dare not speak out.

But such extreme customers are only a minority after all.

In short, as a customer service, especially after-sales customer service, you must learn to self-regulate, release negative emotions, and find a decompression method that suits you.

Of course, most people don’t want to be customer service all the time. After all, there is limited room for advancement, the salary is still low, and there is no more technical content.

If you use customer service as a short-term springboard, you have higher goals and want to get a more competitive salary, please continue reading.

Direction 1: Work towards the direction of customer service supervisor

The development prospects of customer service positions are low, only relative to operations. For any position in an e-commerce company, customer service positions are indispensable.

After several years of experience, when you have solid customer service business capabilities, you can consider developing in the direction of customer service supervisor. Copy your mature and advanced experience to other colleagues in the company, train more new customer service for the company, and standardize the various tasks of the customer service department.

If you can do this, it will be a great achievement. Because you can help the company make a lot of money and let the boss worry less. A smart boss will naturally give you a competitive salary.

Direction 2: Choose products that require strong sales

This may be overlooked by many people. Customer service positions are not only service positions, but also sales positions. You need to sell the right products to the right people.

After understanding this, you will open up a new world. For example, for many products with high customer unit prices, the actual role of customer service will be the core. For example, like jewelry, Cordyceps, etc. Customers will never place orders quickly, and they need to understand and compare repeatedly before buying. This process tests sales ability.

If you think you are suitable for sales, you might as well take the initiative to choose companies that sell high-priced products that require strong sales.

This way you can play to your strengths and get a higher salary.

Direction 3: Transferring to operations is also a way

Among the many operations I have come into contact with, many started from customer service.

At the stage of operations assistant, the requirements for ability and customer service have a lot of overlap. If you want to go in this direction, work hard, I believe you can find an opportunity to transfer.

Of course, the premise is that you can let your boss/superior see that you have worked hard for this and have this potential.

Here is a point, the transition from customer service to operations. You have to choose a company with relatively fast development, otherwise there are relatively few positions that can be transferred from customer service to operations.

Of course, more importantly, you must maintain your enthusiasm and habit of learning in the customer service position, and strive to get a transfer through performance as soon as possible, because the company will only train young people with potential to operate.

Here is a table of the daily work of our company's junior operations, with the time accurate to every half hour. If you are interested, you can send me a private message to learn more.

Sometimes, changing direction may make you go faster and further.

It is not difficult to find a customer service job at present, but it is difficult to find a direction in which you want to develop in the future and how to do it. The above are all experiences. If you have other questions, please send me a private message.

Good luck!