Communicate with customers through Aliwangwang, answer various questions raised by customers, and reach transactions.

Extended information

The division of labor of Taobao customer service has reached a very detailed level. There are customer service staff who answer buyers' questions through IM chat tools and telephones; there are special shopping guide customer service staff to help buyers better choose products; there are special complaint customer service staff; there are also customer service staff who specialize in packing for store owners, etc. Whether it is part-time or full-time depends on the seller's requirements, but most of them are still online The longer the better. The requirement is definitely to type fast, such as how many speeds in one minute, and a patient and polite service attitude.

Since Taobao customer service is a brand new profession and there is no relevant vocational training or even guidance, some online shop owners have compiled the "Online Shop Customer Service Collection" based on actual experience, and widely circulated it on the Internet, becoming the secret of Taobao customer service recruitment and work.

In the Taobao recruitment forum, a considerable number of online shop owners said that they are willing to recruit disabled people to do customer service work. Because for this job, as long as it does not affect typing, disabled people can do it as well as healthy people. A disabled mother posted that due to a disability in her lower legs, she could not walk, so she found two online store customer service jobs, mainly receiving customers online and introducing products, etc.