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Does anyone know what the evaluation mechanism for good and bad reviews of Taobao customer service i

| 1Person Answer

这个没有统一的机制,每个店都要根据自己的需求来制定,不能照搬的。但是有一些基本的要求,是必须要达到的,比如打字速度,响应速度。另外还需要考核学习能力,对产品的熟悉程度,话术技巧,成交能力等等。

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There is no unified mechanism. Each store must formulate it according to its own needs and cannot copy it. However, there are some basic requirements that must be met, such as typing speed and response speed. In addition, learning ability, familiarity with the product, speech skills, closing ability, etc. need to be evaluated.

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