The first step is to deal with violations: Here you will see records that may require you to appeal, edit, remove, delete or other operations. Please pay attention to them. Taobao tells you that your store has some violations that need to be dealt with, and submit an appeal after the processing. Taobao will check again. If it passes the second check, the violation will be deleted. If it fails, it will continue to prompt you or go to the second step.

The violations in the second step of the customer review are the violations that the customer is trying to help you review. If you need to supplement your credentials, you will be returned to the violations to be handled, so that you can supplement them in time; if the appeal is passed, the record will be automatically cleared; if the appeal is not passed and you cannot appeal again, please check the details in the violation record. For the records that have occurred recently but you cannot handle them, or the records that have been handled, please go directly to the violation record to view them.

The third step is the violation record, which is to find the violation records that have been directly judged and the results cannot be changed in the past two years, or the violation records that have been handled, as well as all appeal records. At this point, you can no longer appeal to have the violation quickly revoked. You can only wait until December 31st of this year to enter the next year, and your violation records will be revoked. Of course, if the deduction points do not exceed 24 points, they will be revoked. If they exceed 24 points, they will enter the next year. If you perform well in the next year, they will be revoked at the end of the year.

Although the violation records cannot be changed, you should still pay attention to them, because they list the violators, violation types, handling methods, deduction points and details. You can check which product has a problem, see the specific reasons for the punishment and the violation incidents, and how to deal with them. And there will usually be reminders from the waiter to tell you where you need to improve and avoid the problem again.