It is not a question of who has the advantage, Taobao will also determine who is right and who is wrong based on the facts; If the buyer and seller cannot resolve the transaction dispute through negotiation, both parties can ask Taobao customer service to help intervene and verify the matter, but as for the final ownership of the funds, Taobao customer service will give handling opinions based on the specific actual transaction situation and Taobao rules and regulations on dispute resolution.