Usually it is 3-5% of the transaction amount. But some situations need to be calculated separately:

1. For example, for orders that are not taken by customers, customers take the orders directly without contacting any customer service, so how to calculate the commission for this part? Some stores do not count it into the customer service commission, and some stores have each customer service take it in turn for a period of time. I think it is more reasonable to divide it equally according to the number of customer service staff, which seems relatively fair and reasonable. The commission for orders that are not taken by customers is not much, but it is not little. However, for employees, they will have two completely different feelings about you. Taking turns to take this part of the commission will be affected by the off-season and peak season. So on the whole, it is more reasonable to share it equally.

2. Refer to the data feedback from the after-sales customer service. How much did the company spend on handling after-sales problems in the sales customer service orders of the month? If the cost caused by the customer service factor exceeds a bottom line, then the customer service staff must bear the corresponding responsibility. This can prevent some sales and customer service staff from pursuing sales unilaterally, only caring about selling products without considering the subsequent impact, and causing unnecessary losses to the company. Extended information In coastal or developed areas such as Shanghai, Hangzhou, Guangzhou, and Beijing, the salary of online customer service staff is generally around 2,000-4,500 yuan per month, and generally includes food (one or two meals) and accommodation (or housing subsidies). Some online stores with good operating benefits will also pay five insurances and one housing fund, which is better than traditional companies. In addition, the salary structure of online customer service staff also includes commissions, which can generate considerable income. Some senior online customer service staff can earn more than 10,000 yuan per month.