I think being a Taobao customer service is a test of a person's overall quality. First of all, the typing speed of a customer service must be fast. For example, a relatively large store may have a lot of customer traffic, and many buyers will come to ask questions at the same time, so this requires the customer service to be able to type quickly, otherwise you can't handle so many buyers at all. Secondly, Taobao customer service must have a good temper. This is a job that really polishes a person's mentality. When doing customer service, there are often many buyers who speak more aggressively, and they may start to have a bad attitude towards customer service because of a small thing, such as you reply slowly or the goods have not arrived. There are so many buyers and so many receptions every day. If you don't have a good temper and get angry just because the buyer says a few words to you, it's really not worth it, and it will also cause bad reviews and affect the reputation of the store. Finally, Taobao customer service must be familiar enough with the company's on-shelf products, so that when buyers ask you questions, they can respond flexibly and quickly to answer.