Actually, the requirements for Taobao pre-sales customer service are not high, so you can go for the interview boldly, but I hope you can understand the rules of Taobao, because if you are too new, big companies will be afraid of it. For example, if a customer asks if you can issue an invoice, and you run a Tmall store and say no, then you will face huge fines and points deductions, so many interviewers will ask some questions about the rules, and the rest are about your reaction ability and your communication skills, which is to respond and deal with customer problems in a timely manner. In fact, don't be too nervous, relax, be cheerful and steady.