If you want to do Taobao, you can go through the following channels:

1. There are many sub-categories of courses in Taobao University that can be clicked to learn;

2. You can learn further in the online Taobao forum;

3. Study through a third-party Taobao e-commerce training institution. First, understand the rules of Taobao and know some common rules. You can have some understanding of various shopping processes, shopping payment methods, etc. Secondly, focus on learning the products of the customer service store you are doing, including the specifications, attributes, and characteristics of the products, and understand the activities of the store. Thirdly, listen more, watch more, and ask more during work. If you encounter things you have never come into contact with, just record more. Finally, master the attitude of chatting at work. If you can say it in two words, try to expand it. For example: If the customer bargains or asks for more gifts and cannot meet them, don’t directly reply that you can’t give them. Be more tactful. I’m very sorry, dear, our products have been ****, so we really can’t ****.