First: resume. The resume must be targeted. Communication skills and adaptability can best be reflected through internship experience. If not, try to give some examples from study and life to prove yourself. Don't forget to bring relevant academic certificates!

Pay attention, you are going to interview a huge Internet company - Taobao. You must check some information about Taobao and learn some relevant information about Taobao.

Second: Dress preparation. The principle of this is that it must be suitable for yourself, decent and generous. Of course, you can also go to the website responsible for recruitment or find classmates and listen to their suggestions.

Third: Interview skills. Don't pay too much attention to this. Just pay attention to some classic mistakes prepared by predecessors and don't make them. But be sure to prepare a self-introduction (generally, interviewers will ask interviewees to introduce themselves).

Fourth: Other aspects. You can search the Internet for questions and interview skills for Taobao customer service recruitment shared by netizens. You don't have to look at these things deliberately. It doesn't matter if you can't find them. After all, Taobao is such a big Internet company that it is impossible for every recruiter to ask you the same questions.

Extended knowledge:

Taobao is the largest online retail and business district in the Asia-Pacific region. It was founded by Alibaba Group in May 2003. Taobao is a popular online shopping retail platform in China, with nearly 500 million registered users and more than 60 million regular visitors every day. At the same time, the number of online products per day has exceeded 800 million, and an average of 48,000 products are sold every minute.

By the end of 2011, Taobao's daily transaction volume peaked at 4.38 billion yuan, creating 2.708 million direct and full employment opportunities. With the expansion of Taobao's scale and the increase in the number of users, Taobao has also changed from a single C2C online market to a comprehensive retail business district including C2C, group buying, distribution, auction and other e-commerce models. It has now become one of the world's e-commerce trading platforms.

On March 15, 2016, the 315 Gala revealed that Taobao merchants were cheating consumers by fake orders.