Is Taobao open during the Spring Festival? Can I return or exchange goods?
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1Person Answer
不能退货了。
要到年后退货。就算淘宝的店不放假 快递也放假了 当然EMS是不放假的，淘宝店过年的时候只接单不发货！同样也不接受退货 要到他们假期以后才会正常运作。Professional answer
No returns.
You have to wait until after the Chinese New Year to return goods. Even if Taobao stores are not closed for holidays, express delivery is also closed. Of course, EMS is not closed. Taobao stores only accept orders but do not ship during the Chinese New Year! They also do not accept returns. They will only operate normally after their holidays.Similar Q&A
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