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I want a refund from Taobao, but they said they can only do it after the Chinese New Year holiday?

| 1Person Answer

那这个退款申请你只有坚持退款了,因为到元宵季后,这个交易维权状态都已经消失。

如你不坚持退款,6天后会关闭退款申请,如果系统超时付款时间结束,系统会自动付款给卖家;

还不至于到指望人品的地步,付款后,你可以在15天内通过售后服务入口发起消保投诉。但超过15天无权可维。

首先你可以确定的是,如果售后服务入口关闭,淘宝不会受理超期维权,也就是无权可维。

因此建议打电话给淘宝客服,向客服要求对这个退款申请进行挂起操作。因为大神也不知道你的超时自动付款时间还有多少天,如果退款申请关闭,交易状态仍然是:卖家已发货,等待买家确认,那事情好办多了,直接让卖家对自动付款时间延期10天,10天快到时让他再上线延期一次10天,或者你发起退款申请终止系统自动付款,这样时间上是肯定够了。

如果客服对退款申请表示无法挂起,那你可以向客服询问消保投诉是否能够挂起,因为淘宝过年也放假呀,如果客服认为都不可以,那你可以要求客服帮你想出办法解决,淘宝客服对这个时间还是能够有控制的。

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Then you have no choice but to insist on the refund application, because after the Lantern Festival, the rights protection status of this transaction will disappear.

If you do not insist on the refund, the refund application will be closed after 6 days. If the system payment time expires, the system will automatically pay the seller;

Don't rely on your luck. After payment, you can file a consumer protection complaint through the after-sales service portal within 15 days. But there is no right to defend after 15 days.

First of all, you can be sure that if the after-sales service portal is closed, Taobao will not accept overdue rights protection, which means there is no right to defend.

Therefore, it is recommended to call Taobao customer service and ask the customer service to suspend this refund application. Because the masters don't know how many days your automatic payment time is left. If the refund application is closed, the transaction status is still: the seller has shipped, waiting for the buyer's confirmation, then things will be much easier. Just ask the seller to extend the automatic payment time by 10 days. When the 10 days are about to expire, let him go online to extend it for another 10 days, or you can initiate a refund application to terminate the system's automatic payment. In this way, the time is definitely enough.

If the customer service says that the refund application cannot be suspended, then you can ask the customer service whether the consumer protection complaint can be suspended, because Taobao is also on holiday during the Chinese New Year. If the customer service thinks that neither is possible, then you can ask the customer service to help you find a solution. Taobao customer service can still control this time.

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