Taobao's Chinese New Year holiday is from January 22 to February 2. During this period, merchants do not need to reply to buyers' messages on time, so messages during this period are not counted in the response rate. Although buyers can place orders during this period, merchants will not start processing these orders and messages until they resume work on February 3. During this period, merchants need to try to inform buyers in advance that the order processing time will be extended to avoid unnecessary disputes and misunderstandings.