1. First log in to Qianniu, open the workbench, and find [Voice of Customer] in the application center.

2. The basic task of customer service every month is to promptly handle and explain the negative evaluation. (The sub-account needs to open the evaluation management permission).

3. As a customer service supervisor, you can first view the number of customer service explanations through [Evaluation Analysis]-[Customer Service Performance]. (Set the performance evaluation quantity according to your own store situation).

4. Check the quality of the corresponding sub-account's explanation and response. After all, there will be customer service staff who are shoddy, and the quantity is up to standard but the quality is not.

5. Service experience assessment can also filter labels in negative reviews, view the evaluation caused by personal problems of customer service, and communicate and strengthen training in time according to the situation.

6. You can also make evaluation explanations through [Seller Center]-[Evaluation Management].

7. Check the number of negative evaluation trends through [Business Advisor], and set the number of basic task assessments for customer service every month according to the situation.