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What is the difference between Taobao and Alibaba?

| 2Person Answer

1、成交客户不同

一个是零售平台,一个是批发平台,最大的不同就在于这个客户类型;

零售客户是一单单的发货,成交周期短,百分百平台上成交,他可能这辈子只跟你做这一次买卖;

批发客户是大批量的采购,成交周期长,有一半会到私下成交,你要是只想着跟他做一次性买卖那永远做不好业务;

所以从淘宝转战过来的运营,最需要改变思维的地方,就在于客户类型这里;

因为客户类型不同,造就了批发平台的营销方式不同。

2、营销方式不同

淘宝营销方式很多,多到眼花缭乱,单纯站内营销就有直通车,活动,淘宝客,直播等等,更不用说还有站外的微博,短视频等平台的引流;

阿里巴巴就没有了,因为如果你是只需要批发的客户,肯定用不着布下那些天罗地网的营销方式;

拿下阿里巴巴平台里的自然搜索排名是最重要的,因为客户类型最精准,而这个搜索排名也有分免费跟付费;

千万不能拿淘宝站外的营销方式套用在阿里巴巴上,那完全不适用;

3、人员配置不同

做淘宝可能一个运营,一个美工,若干个客服;

做阿里巴巴最大的不同是人手无需那么多,要是一下子配齐运营,美工,客服,必亏是无疑;

最简洁的人员配置是只需先从一个运营开始;

而在运营阿里巴巴上,我们更愿意把客服称为业务员,不需要那种只会一问一答的客服;

因为做阿里巴巴需要聪明的业务员判断出来咨询的客户身份是什么,是零售的么,还说这是个大客户;

更需要业务员长时间的跟单及维护好老客户;

4、发展路径不同

运营淘宝更加考验全方位的能力,能力不行,立马被其他人远远甩在后头,发展前景的话肯定是更加广阔的;

那运营阿里巴巴是比较容易触到这个天花板的,所以达到这个瓶颈之后,要么选择自己创业,要么扩大其他平台来运营;

5、平台选择

如果你是为了更快给自己创业铺路,那就不妨选择阿里巴巴平台,因为简单容易上手,创业成本也更低;

Professional answer

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1. Different transaction customers

One is a retail platform, the other is a wholesale platform, the biggest difference lies in the type of customer;

Retail customers are single-order shipments, the transaction cycle is short, 100% of the transactions are on the platform, he may only do business with you once in his life;

Wholesale customers are large-scale purchases, the transaction cycle is long, half of them will be private transactions, if you only think about doing a one-time transaction with him, you will never do a good business;

So the most important thing for operators who have switched from Taobao is to change their thinking, which is the type of customers;

Because of the different types of customers, the marketing methods of wholesale platforms are different.

2. Different marketing methods

Taobao has many marketing methods, so many that it is dazzling. For pure on-site marketing, there are through trains, activities, Taobao customers, live broadcasts, etc., not to mention the traffic from platforms such as Weibo and short videos outside the site;

Alibaba does not have this, because if you are a customer who only needs wholesale, you definitely don’t need to set up those dragnet marketing methods;

Winning the natural search ranking on the Alibaba platform is the most important thing, because the customer type is the most accurate, and this search ranking is also divided into free and paid;

Never apply Taobao’s off-site marketing methods to Alibaba, that is completely inapplicable;

3. Different staffing

Taobao may have one operation, one art designer, and several customer service staff;

The biggest difference in Alibaba is that you don’t need so many people. If you equip operations, art designers, and customer service staff at once, you will definitely lose money;

The simplest staffing is only You need to start with an operation first;

In operating Alibaba, we prefer to call customer service salesmen, and we don’t need the kind of customer service who can only ask and answer questions;

Because Alibaba needs smart salesmen to judge the identity of the consulting customer, whether it is a retailer, and say that this is a big customer;

Salesmen are more required to follow up orders for a long time and maintain old customers;

4. Different development paths

Operating Taobao tests all-round capabilities. If you don’t have the ability, you will be left far behind by others, and the development prospects will definitely be broader;

It is easier to hit this ceiling when operating Alibaba, so after reaching this bottleneck, you can either choose to start your own business or expand other platforms to operate;

5. Platform selection

If you want to pave the way for your own business faster, then you might as well choose the Alibaba platform, because it is simple and easy to use, and the cost of starting a business is lower;

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The difference is that Alibaba mainly targets wholesale enterprises and large merchants, providing them with global B2B e-commerce services; while Taobao is more inclined to individual users and small merchants, providing them with sales platforms in C2C and B2C ways.

In addition, Alibaba has a strong business in international trade, while Taobao mainly focuses on the domestic market.

In general, although there are differences between the two, they are both important components of Alibaba Group in the field of e-commerce.

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