Taobao customer service first needs to be familiar with the product, and then constantly improve their business sales ability. Only by constantly improving their comprehensive ability can they improve their service level and improve customer conversion rate.

The following are the key points of the rules for improving Taobao customer service:

1. First of all, you must make it clear whether you want to be an official Taobao customer service or a customer service of a private Taobao store. If you want to be an official customer service, you must submit your resume to Alibaba's human resources department. If the interviewer has no experience, he will not be accepted! Secondly, you can accumulate some experience in a private store before submitting it, and the chance of being accepted will be much greater.

2. You need to master various sales skills. For example, after trying the above sales methods, you can also use some side chats to narrow the distance between buyers and us, and then become trusted friends and partners.

3. Attract the trust of buyers through some related topics, such as maternal and infant products, talk about children, and what effect the products can achieve on children. If the children are happy, the parents will be happier. Children are always the most important thing for parents. At this time, price is not a problem, and the transaction is not a problem. It depends on the customer service's ability to grasp it.

4. Be familiar with Taobao's backend operations, shipping, and packaging. After a period of work accumulation, learn to summarize, and quickly answer the consulting questions raised by customers, you can become a qualified customer service. Matters needing attention:

1. Taobao customer service part-time, you can also find a job on websites such as 58.com. But be careful not to be deceived. Don't do jobs that require a deposit. Nine out of ten are scammers.

2. There are risks in finding a customer service job online. Choose the type of job you like, but it is better to be cautious. Learn to identify false recruitments and consult seniors in related jobs.