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What should I do if a Taobao seller leaks buyer information?

| 2Person Answer

如果淘宝卖家泄露了买家信息,应该立即向淘宝平台客服举报此事。具体步骤如下:

1. 登录淘宝账号,在页面右上角找到“客户服务”按钮,点击进入客户服务页面。

2. 在客户服务页面中,找到“帮助中心”栏目,选择“知识库”中的“投诉与维权”选项,进入相关页面。

3. 在“投诉与维权”页面中,选择“买家维权”-“维权记录查询”-“我要举报”进行投诉。

4. 根据页面提示填写必要的举报信息,包括泄露信息的淘宝卖家店铺名称、泄露的具体信息内容、举报者联系方式等。

5. 提交举报信息后,淘宝客服会对此事进行调查处理,并根据情况对卖家进行相应的处罚和补偿。

同时,买家也可以联系淘宝平台客服或相关部门进行投诉,并保留好相关证据和记录,以备之后出现问题时使用。

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提供电商新闻、干货及实操技巧,。

If a Taobao seller leaks buyer information, you should immediately report the matter to the Taobao customer service. The specific steps are as follows:

1. Log in to your Taobao account, find the "Customer Service" button in the upper right corner of the page, and click it to enter the customer service page.

2. On the customer service page, find the "Help Center" column, select the "Complaints and Rights Protection" option in the "Knowledge Base" to enter the relevant page.

3. On the "Complaints and Rights Protection" page, select "Buyer Rights Protection" - "Rights Protection Record Query" - "I Want to Report" to make a complaint.

4. Fill in the necessary reporting information according to the page prompts, including the name of the Taobao seller's store that leaked the information, the specific information leaked, and the reporter's contact information.

5. After submitting the reporting information, Taobao customer service will investigate and handle the matter, and impose corresponding penalties and compensation on the seller according to the circumstances.

At the same time, buyers can also contact Taobao customer service or relevant departments to file complaints and keep relevant evidence and records for future use in case of problems.

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If you are a buyer who has been leaked, you can take the following measures:

1. Immediately contact Taobao customer service to report the complaint.

2. Ask the seller for screenshots or proof of deleting the leaked information.

3. Modify personal information and change passwords in a timely manner.

4. Keep relevant evidence, such as chat records, screenshots, etc.

5. If you suffer losses, you can report the case to the local public security agency.

If you are a seller who has leaked information, you should immediately stop the leak, apologize to the affected buyers, and provide solutions, such as deleting relevant information, compensation, etc., and take measures to prevent similar situations from happening again. If it has caused adverse effects, you can take the initiative to report to Taobao customer service and actively cooperate in handling it.

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