This job is the most difficult of all positions. Operations are aimed at systems, data, etc.; art designers are tossing pictures, images, and at most playing with codes; they are all dead. The early customer service is aimed at buyers who have not yet had any problems, so there will be no tossing.

After-sales customer service, especially the customer service for changing reviews, is very difficult. Because the other party is either seriously dissatisfied and gives you a bad review, or extorts money and blackmails you to give a bad review. This is all due to psychological imbalance or even an unhealthy state. People's work requires not only eloquence, but also the ability to observe words and expressions. This job is easy to do but not easy to do. It is a position that is easy to get on the job and easy to get off.

It is certain that you can practice eloquence. You carry the phone and talk for 8 hours a day. After a year, you can probably go to a speech meeting.

Confidence is a good thing. The first thing to do in any job is to have confidence. Without confidence, there is only fear, then this thing cannot be done well. But you must know that Taobao's controversial customer service is the front-line staff who answer the phone when customers call. The career life of these people is very short. This is not a competitive and heroic career, but a psychologically devastating and torturous position.