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The dynamic ratings of Taobao stores are all lower than 47, what should I do?

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优化淘宝店铺的动态评分,可以用以下几种方法:

1、首先做到实物与图片描述相符。不要夸大产品,也不要过度美化产品。还有产品的各项数值要标清楚,在详情页中写明由于光线等原因实物和图片有轻微差距。

2、用各种优惠活动、赠送礼品等各种方式让买家多多参与给好评和评价晒图。

3、做好售前售中售后服务,热情专业的响应客户的问题。不要出现单字的回多使用微笑的表情,做到不同的问题不同的回复语和切实帮助买家解决问题,并能通过自己的专业技能和丰富经验帮助客户规避错买风险。在售后方面例如“付款关怀”、“发货提醒”、“物流提醒”、“签收提醒”等,在交易的每一个环节,系统会给买家自动发送短信,告知买家当前订单的进度,提供贴心的关怀服务,这样可以有效提升买家的满意度,从而获得好评。

4、提高宝贝的性价比。一个店铺多个高性价比的产品,会让客户更满意且复购率更高,毕竟产品本身才是决定竞争力的主要因素。因此我们在产品选款的时候选择高质量的产品,以免因为产品质量导致客户的低评价。

5、天下物流,唯快不破。在物流快递方面,认真挑选对比几家主流快递物流公司的地区发货速度,优选到达客户当地最快最好的快递公司。前期我们可以多联系几家快递公司进行对比。发货速度可以在消费者付款后就先填写物流单号。用客户关怀软件提醒客户已经发货,并于当天及时发出。先给客户留下一个好的发货速度的印象。虽然物流的快慢我们无法掌握,在快递公司的选择上我们可以下一些功夫,经过一段时间的对比测试,选出一到两家相对好的快递公司。同时在详情页中标明快递到货时间也是很有必要的。以上就是提高店铺的DSR评分需要做的优化内容了,如果正巧我们的店铺动态评分开始下降,那么一定要做好动态评分优化。才能保证我们店铺的良性发展哟。

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To optimize the dynamic ratings of Taobao stores, you can use the following methods:

1. First, make sure that the physical object is consistent with the description in the picture. Do not exaggerate the product, nor beautify the product excessively. In addition, the various values ​​of the product should be clearly marked, and it should be stated in the details page that there is a slight difference between the physical object and the picture due to light and other reasons.

2. Use various preferential activities, gifts and other methods to encourage buyers to participate in giving good reviews and posting pictures.

3. Provide good pre-sales, in-sales and after-sales services, and respond to customers' questions enthusiastically and professionally. Do not use single-word replies and use more smiling expressions. Different replies for different questions and help buyers solve problems effectively, and can help customers avoid the risk of wrong purchases through their professional skills and rich experience. In terms of after-sales, such as "payment care", "shipping reminder", "logistics reminder", "signing reminder", etc., at every stage of the transaction, the system will automatically send text messages to buyers to inform them of the progress of the current order and provide intimate care services, which can effectively improve buyers' satisfaction and gain good reviews.

4. Improve the cost-effectiveness of the product. A store with multiple cost-effective products will make customers more satisfied and have a higher repurchase rate. After all, the product itself is the main factor that determines competitiveness. Therefore, we choose high-quality products when selecting products to avoid low customer reviews due to product quality.

5. The world's logistics is only fast. In terms of logistics and express delivery, carefully select and compare the regional delivery speeds of several mainstream express logistics companies, and preferably the fastest and best express company that reaches the customer's local area. In the early stage, we can contact several express companies for comparison. The delivery speed can be filled in the logistics order number after the consumer pays. Use customer care software to remind customers that the goods have been shipped and send them out on the same day. Leave a good impression of the delivery speed to customers first. Although we cannot control the speed of logistics, we can work hard on the selection of express companies. After a period of comparative testing, we can select one or two relatively good express companies. At the same time, it is also necessary to indicate the delivery time of the express on the details page. The above is the optimization content that needs to be done to improve the DSR score of the store. If it happens that our store dynamic score begins to decline, then we must do a good job of dynamic score optimization. Only in this way can we ensure the healthy development of our store.

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