1、通过淘宝人工在线客服或者直接电话联系淘宝客服申诉,只要你认为刷的很真实或是误判,这个时候就需要有足够的有说服力的证据来和客服沟通,一般如果确定没有问题会被解除降权,但是这个过程可能是漫长的。
2、 在没有足够证据和重要性不是足够的前提下,删除宝贝是最为明智的选择,这对于刷钻、刷信誉卖家来说也是最简单直接有效的,不会影响你的信誉度、动态评分,注意一定要全部重新发布上架即可.
3、使用直通车,如果降权的宝贝有较高的销售记录,直接删除降权宝贝显然是不可取的,直通可以缓解这种有了销量却没有展示的尴尬。
4、降权期间,淘宝下架宝贝,也是针对刷销宝贝的一种措施,宝贝利润低,不适合直通车营销的话那就下架宝贝。
5、 降权状态- 般会在30天之后解除,这30天要逐步减少刷销量的数量, 直至停止,同时,借用直通车、老客户营销和内容营销等途径将虚假销量转为真实销量,避免二次降权。
怎么申诉容易通过
申诉入口:
进入后台-管理-体检-处罚记录-查看-我要操作申诉页面。
步骤:
1、输入后要使用的id。选择类型:现金交易。
2、填写凭证,由于发货渠道不同,需要提供的凭证也不同。
第一步是在:点击每个订单的编辑按钮,上传相应的投诉凭证。
第二步:按照页面要求填写信息,注意凭证与订单的对应关系,否则会影响申诉结果或进展。
商品投诉:填写聊天账号的证明号、、物流底号、照片,星号为必填项。
第三步:所有投诉填写完毕后提交,跳页提示表示已经提交成功。提交后注意24小时处理。
3、您可以联系客服-我的服务记录-减货权查看投诉的进展,详细了解投诉失败的原因。
4、填写所需信息。如果退回,可以在第一次申诉结束后5日内提出补充申诉,并提供正确、清晰、完整的送达证明和证明编号,之后就可以填写证明,还是比较方便的。
重新核对之前填写的凭证号、物流订单号、物流底单的照片,重新上传无效凭证,然后按照之前的步骤重新填写相关凭证、申诉理由并提交完成的申诉。补充凭证提交成功后,要耐心关注处理结果。
1. Complain through Taobao's manual online customer service or directly contact Taobao customer service by phone. As long as you think the fraud is very real or a misjudgment, you need to have enough convincing evidence to communicate with the customer service. Generally, if it is determined that there is no problem, the demotion will be lifted, but this process may be a long process.
2. Under the premise that there is not enough evidence and the importance is not enough, deleting the product is the most sensible choice. This is also the simplest, direct and effective for sellers who brush diamonds and brush reputation. It will not affect your reputation and dynamic score. Please note that you must re-post and put it on the shelves.
3. Use the through train. If the demoted product has a high sales record, it is obviously not advisable to directly delete the demoted product. The through train can alleviate the embarrassment of having sales but no display.
4. During the demotion period, Taobao removes the product, which is also a measure against the fraudulent product. If the product has low profit and is not suitable for through train marketing, then remove the product.
5. Demotion status - Generally, it will be lifted after 30 days. During these 30 days, the number of sales volume should be gradually reduced until it stops. At the same time, through through trains, old customer marketing and content marketing should be used to convert false sales volume into real sales volume to avoid secondary demotion.
How to make an appeal easily passed
Appeal entry:
Enter the background-management-physical examination-punishment record-view-I want to operate the appeal page.
Steps:
1. Enter the ID to be used later. Select type: cash transaction.
2. Fill in the voucher. Due to different delivery channels, the vouchers required are also different.
The first step is: click the edit button of each order and upload the corresponding complaint voucher.
The second step: fill in the information according to the requirements of the page, pay attention to the correspondence between the voucher and the order, otherwise it will affect the result or progress of the appeal.
Product complaint: fill in the chat account's certification number, logistics base number, and photos. Asterisks are required.
Step 3: Submit after all complaints are filled out. A page will pop up indicating that the submission has been successful. Please note that it will be processed within 24 hours after submission.
3. You can contact Customer Service-My Service Record-Right to Reduce Goods to view the progress of the complaint and learn more about the reasons for the failure of the complaint.
4. Fill in the required information. If it is returned, you can file a supplementary complaint within 5 days after the end of the first complaint, and provide a correct, clear and complete proof of delivery and proof number. After that, you can fill in the proof, which is quite convenient.
Recheck the previously filled in voucher number, logistics order number, and photos of the logistics receipt, re-upload the invalid voucher, and then follow the previous steps to re-fill in the relevant voucher, reasons for the appeal, and submit the completed appeal. After the supplementary voucher is successfully submitted, be patient and pay attention to the processing results.
1 You need to find out the reasons for the demotion first, and then make corresponding optimizations and improvements.
2 Taobao may be demoted because of violations of platform regulations, such as selling counterfeit goods, false orders, etc., or because of store ratings, customer experience and other issues.
3 Different measures can be taken for different reasons, such as optimizing product quality, improving customer satisfaction, and strengthening store management. At the same time, you also need to contact Taobao customer service in time to appeal and solve the problem.
1 Taobao's demotion is a common e-commerce problem that needs to be solved in time.
2 The reasons for the demotion may be the decline of store reputation, violation of platform regulations, malicious false orders, etc., and the specific reasons need to be analyzed.
3 Solutions include: optimizing store keywords, improving service quality, actively maintaining store reputation, operating in compliance, reporting malicious competition, etc. At the same time, you must contact Taobao customer service in time to appeal and solve the problem.
4 While solving the problem, you must also operate the store seriously, improve product quality and service level, actively promote and publicize, increase store exposure and traffic, and improve store ranking and weight.
If your Taobao store is demoted, you need to find out the reason, find the problem and solve it as soon as possible. You can solve the problem by submitting a complaint or contacting customer service. Of course, when operating a Taobao store, you need to follow the Taobao rules and do not violate the regulations of the Taobao platform to avoid being demoted.
At the same time, you need to continuously optimize the store content, improve the quality of products, improve the service level, increase the store exposure, and increase the traffic to increase the store weight and avoid being demoted.
In addition, it is recommended to pay attention to the policy changes of the Taobao platform regularly, and always keep an understanding and update of Taobao rules, so as to always comply with the regulations of the Taobao platform and avoid being demoted and other penalties.
After Taobao is demoted, you need to find out the reason in time and solve the problem in a targeted manner.
First, you can check whether the account has any violations, such as publishing false advertisements, infringing intellectual property rights, etc. If there are any violations, you need to make timely rectifications and file a complaint with Taobao to explain the situation.
Secondly, you can optimize the product details page to improve the product quality and customer experience. You can also carry out effective store promotion activities to increase attention and conversion rate. If the above methods are ineffective, you can contact Taobao customer service for help to speed up the recovery of store weight. In short, we must operate on the basis of integrity and continuously improve the quality of service in order to make Taobao stores achieve better results and reputation.
First of all, it is necessary to fundamentally solve the problems that may lead to Taobao's demotion. This may include improving the credibility and brand image of the store, optimizing product descriptions and pictures, improving the quality of after-sales service, and so on.
At the same time, it may be necessary to make some technical improvements, such as increasing the page loading speed of the website, optimizing the website structure, and so on.
Secondly, after Taobao is demoted, it is necessary to analyze and deal with it in a timely manner. You can first check the specific reasons for the demotion at the Taobao customer service center and make corresponding adjustments according to the situation. At the same time, you can also submit an appeal and provide relevant evidence to restore the weight as soon as possible.
Finally, it is necessary to continuously optimize and improve to avoid being demoted again. You can improve your reputation and brand image by continuously improving the quality of your website and products. At the same time, you also need to pay attention to Taobao's relevant policies and regulations, abide by the platform's operating regulations, and ensure legal and compliant operations.