1. Be able to master the skills of receiving customers. The first thing to ensure is that the attitude of Taobao customer service must be positive and positive, and be able to communicate and interact with customers enthusiastically and smartly.

When communicating with customers, you need to have product knowledge and certain relevant professional knowledge, guide customers to consume in a pleasant communication atmosphere, and respond flexibly to some customers' questions as much as possible to cater to the customer's psychology. For telephone customer service, the ability to adapt to changes is higher, because there is no computer and mobile phone typing like a lot of time to think.

2. Some information needs to be changed and verified. After the customer purchases the product, the customer's address information and personal information must be confirmed.

If there is an error in the information, it must be changed in time. If the customer does not reply, it will be shipped according to the default address. For example, if some customers have price changes after negotiating the price, the customer service needs to modify the order amount after placing the order.

3. Maintain good reviews and handle bad reviews on Taobao. Customer service needs to pay special attention to the comments, because this is the key to the sustainable development of store operations, and there will be a series of chain reactions. If the transaction is completed, customers should be prompted to leave comments. When receiving a medium or bad review, it is necessary to communicate with the customer in a timely manner, understand the reason and then make a good solution. Generally, customers will not strongly maintain a medium or bad review if the problem can be solved.

4. Continuously improve your professional skills. Reflect on the problems in daily work, or learn some Taobao auxiliary software for the store, which can be helpful for future work. You can learn and improve yourself.