How to solve problems with electrical appliances purchased on Taobao?
在淘宝购买的电器出现了问题要分几个解决的方式和途径。
首先如果是购买的商品在收到货就出现了问题，可以申请7天退货以及15天退换。所以尽量的要在包退换的时间内发现问题，及时沟通。
但是如果是在后续的使用过程当中出现了质量问题，则分两种情况。
如果是在质保期内，可以跟品牌方联系，在品牌的售后，他没内进行免费维修。如果是超过了质保期，那么则需要自费进行维修了。因为现在正规的品牌电器都是由品牌方自行维修，与售卖的平台没有什么关系。
Professional answer
There are several ways and channels to solve problems with electrical appliances purchased on Taobao.
First of all, if there is a problem with the purchased goods after receiving them, you can apply for a 7-day return and a 15-day return and exchange. So try to find the problem within the return and exchange time and communicate in time.
However, if quality problems arise during the subsequent use process, there are two situations.
If it is within the warranty period, you can contact the brand, and the brand's after-sales service will provide free repairs. If it is beyond the warranty period, then you need to repair it at your own expense. Because now regular brand appliances are repaired by the brand itself, and it has nothing to do with the sales platform.
How to solve problems with appliances purchased on Taobao?
If problems occur with appliances purchased on Taobao, you can directly apply for after-sales service to solve the problem, because household appliances are self-insured for three or ten years, so as long as you sell any product within the warranty period, you can directly apply for after-sales replacement or repair. If it exceeds the warranty period, it can be repaired, and if it is within the warranty period, it can be replaced.
First, you can contact the customer service of the store where you placed the order to consult after-sales. If the store does not solve the problem, you can contact the Taobao platform customer service to complain and handle it
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