How to do Taobao customer service?
1、首先登录旺旺，再查看店铺里宝贝，注意看爆款的详情。
2、作为客服就是解决
顾客的疑惑，要dao把东西介绍给顾客，首先要自己熟悉自己店铺的产品。
3、及时答复，礼貌热情迎接顾客，提前编辑好快捷语。快速回复，顾客会认为你重视他。
4、注意语气词的运用，不要在乎多说好话，注意表情的运用，让对方感觉到亲切，给顾客一种客服在诚心诚意的帮他解决问题的感觉。
5、仔细回答他的疑问，有订单后最好让他核对地址订单等，以免顾客有时出错而造成的后面的麻烦。
天猫店或者企业店，客户问可以开发票吗？一定要回答能为什么要回答能开发票呢，因为天猫和企业店要求客户需要开发票必须要开，淘宝C店不做要求，
如果客户回答不可以，会被直接投诉
如果是因为发票问题，一次性扣6分，无论金额大小还是开错类目。
开发票的原因 第一点：公司报销，不要多问，直接问开发票所要信息。
对于客户的姓名、电话、地址等等，这些是不可以私自透露给其他人的，这也是很重要的一点。
有的客户会来问，我用某某账号买了你家的......，麻烦你查一下我留的地址是什么。这个时候，一定要和客户解释，天猫是不允许泄露其他客户的资料的，这也是保障您的个人隐私安全，请您登陆购买账号联系我们。
Professional answer
1. First log in to Wangwang, then check the products in the store, and pay attention to the details of the hot items.
2. As a customer service, it is to solve
customers' doubts. To introduce things to customers, you must first be familiar with the products of your own store.
3. Reply in time, greet customers politely and enthusiastically, and edit shortcuts in advance. Reply quickly, and customers will think you value him.
4. Pay attention to the use of modal particles, don't care about saying more nice things, pay attention to the use of expressions, make the other party feel friendly, and give customers a feeling that the customer service is sincerely helping him solve the problem.
5. Answer his questions carefully. After the order is placed, it is best to let him check the address order, etc., so as to avoid the trouble caused by the customer's mistakes sometimes.
Tmall store or corporate store, the customer asked if an invoice can be issued? You must answer why you can issue an invoice, because Tmall and corporate stores require customers to issue invoices, but Taobao C stores do not make such requirements.
If the customer answers no, they will be directly complained.
If it is because of an invoice problem, 6 points will be deducted at one time, regardless of the amount or the wrong category.
Reasons for issuing invoices: First point: company reimbursement, don’t ask too much, just ask for the information required for invoicing.
It is also very important that the customer’s name, phone number, address, etc. cannot be disclosed to others privately.
Some customers will ask, I used a certain account to buy your product..., please check what address I left. At this time, you must explain to the customer that Tmall does not allow the disclosure of other customers’ information. This is also to protect your personal privacy. Please log in to the purchase account and contact us.
Taobao customer service first needs to be familiar with the product, and then constantly improve their business sales ability. Only by constantly improving their comprehensive ability can they improve their service level and improve customer conversion rate.
The following are the key points of Taobao customer service improvement:
1. First of all, you must make it clear whether you want to be an official Taobao customer service or a private Taobao store customer service. If you want to be an official customer service, you must submit your resume to Alibaba's human resources department. If the interviewer has no experience, he will not be accepted! Secondly, you can accumulate some experience in private stores before submitting, and the chance of being accepted will be much greater.
2. You need to master various sales skills. For example, after trying the above sales methods, you can also use some side chats to narrow the distance between buyers and us, and then become trusted friends and partners.
3. Attract the trust of buyers through some related topics, such as maternal and infant products, talk about children's topics, and what kind of effect the product can achieve on children. If the child is happy, the parents will be happier. Children are always what parents care about most. At this time, price is not a problem, and transaction is not a problem. It depends on the customer service's ability to grasp.
4. Be familiar with Taobao backend operations, delivery, and packaging. After a period of work accumulation, learn to summarize, and quickly answer the consultation questions raised by customers, you can become a qualified customer service. Notes:
1. Taobao customer service part-time, you can also find a job on websites such as 58.com. But be careful not to be deceived, and never do a job that requires a deposit. Nine out of ten are scammers.
2. There are risks in finding a customer service job online. Choose the job you like, but it is better to be cautious, learn to identify false recruitments, and ask seniors in related jobs for advice.
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