Don't underestimate the Taobao chat terminology you mentioned. If used well, it can not only help you attract repeat customers, but it is also amazing. .

As for how to use it, let's talk about it slowly. .

1: The most basic polite language, "dear" and "hello", etc., needless to say, I think everyone knows it. This is respect for others, and I believe everyone can do it. .

2: Try to patiently solve problems for customers, no matter how many problems he has, solve them carefully for him. . Even if he doesn't buy in the end, don't be angry about it. This is unnecessary. Buying and selling is a matter of willingness to buy and willingness to sell, right? . Even if you can't make a deal this time, it's hard to guarantee that you will succeed next time. If you are angry with him, he may never come again, so wouldn't it be a waste of a customer? Maybe the impact is not just that, he may also affect his friends around him, so wouldn't it be a loss? . You can communicate well if you have any questions. Communication is a bridge, right?

3: If possible, ask your buyers where they know your store from, that is, to see where the source of your store is, which will help promote your store. .

4: When you encounter a buyer who asks a lot of questions and wants to buy, but finally does not buy, you can communicate with the buyer why. Many buyers are kind. They will tell you the shortcomings in the communication process, so that you can improve. Isn't it great? Do you agree?

5: When you have a good chat with the buyer, generally in your heart and his heart, you have already tacitly accepted that the other party is your friend. Since you are all friends, there is no need for him to distrust you. On the contrary, after he understands you, he will give you the necessary help, that is, shooping in your store. In this way, you not only make friends but also bring business to your own store. Isn't it good. . Haha.

Don't say I'm talking nonsense, I encountered such a thing today. We not only became friends, but he originally bought something in my store and later paid for it. Because of the postage issue, I asked him to apply for a refund. After the refund, he said goodbye next time. Of course, I didn't try hard to keep him. Because I never like to force sales. If you like it and think the price is reasonable, you can buy it. If you think it's too expensive, you don't have to buy it.