If your phone prompts that the application has stopped, it may be that there is an error in the third-party software downloaded by the phone or the internal application. It is recommended that you:

1. Settings-Find "Application Manager"-(All)-Find unusable applications-(Storage)-Clear data.

2. If it is a downloaded third-party software, it is recommended that you uninstall the software and reinstall it or download and install other versions of this software to try.

3. If the stopped prompt appears when running the built-in program, check whether the phone has the latest firmware version and upgrade the machine to the latest version.

4. If you still cannot run this application, please back up the data in your phone (contacts, photos, etc.), and then restore the factory settings. If the problem persists, please bring your purchase invoice, warranty card and machine to a Samsung service center for professional after-sales engineers to help detect it.