1. First, we need to create a Taobao group, and then proceed to the next step, click on the picture upload to operate.

2. Choose a name yourself, as long as it suits your own store. Then click Submit to complete the creation of the group.

3. Open a chat window in the Qianniu chat window, and you will see a + button in the upper right corner.

4. Select the customer service tool.

5. Activate the nail button to a yellow symbol.

6. Then we can see the intelligent customer service function on the right, as shown in the figure below.

7. Select a customer who has purchased in your store to invite to join the group. You can see various buyer information on the right, which will help you understand and analyze every person who enters the store.