Many people do not understand customer service work and think it is simple, monotonous, and even boring. It is just answering the phone, taking notes, and surfing the Internet when they are free. In fact, it is not the case. To be a qualified and competent customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high degree of self-consciousness and work responsibility, otherwise there will be mistakes and dereliction of duty at work. Of course, I did not realize this at the beginning, but I deeply realized it after experiencing various challenges and hardships at work.