This depends on the scale. After all, the salary of many customer service staff is higher than that of outsourced customer service. Therefore, if the scale is relatively small, you can do it yourself and just hire another customer service staff.

If the scale is large, it is more cost-effective to outsource the customer service. However, if you hire customer service yourself, it is convenient to manage. If you want to outsource, after all, they are exposed to a wider range of business. Although their technology is better than ours, it is precisely because the business they are exposed to is too wide that they often neglect some details and are not as good as we can control ourselves.

If you want to outsource, it is recommended to find a trustworthy outsourcing company. You can get an introduction from friends or colleagues. It is best to find one in your local area, after all, it is convenient to coordinate and conduct substantive field visits. In this way, it will be beneficial to the development of your own online store.

If you want to find one from another place, it is recommended to check the company's filing and corresponding past business on the Internet to avoid being deceived. Ling Cat considers this and hopes that the store owner can consider the rate based on his actual situation. It is recommended that the store owner can outsource the work in the early stage and conduct customer service training by himself in the later stage.