1. The main work of customer service:

1. Answer questions from customers who actively come to consult, such as product materials, sizes, delivery time, etc.

2. For customers who browse the products in the store but do not place an order, take the initiative to consult, further increase sales, and record the customer's concerns, so that they can encounter the same problem next time.

3. After the customer places an order, check the delivery address to make the customer feel caring and reliable, and remind the buyer to give a good review after receiving the goods.

After 3 days, take the initiative to contact the buyer to confirm the receipt of the goods and give a good review.

4. Maintain the relationship between old customers. During holidays, take the initiative to bring care and attention to old customers, especially when the store is doing activities or new products, you can remind old customers to come and patronize, there are discounts.

5. Handling of after-sales problems. How to politely refuse unreasonable customers; how to comfort buyers who urge orders; how to contact buyers who give bad reviews to modify or delete bad reviews.

6. Check the orders that have been placed but not shipped in the background in a timely manner.

7. Feedback the sales of store products to store operations in a timely manner and make corresponding operation strategies.

2. Basic requirements for customer service:

1. Be familiar with your own products. When customers come to consult, you should use professional answers to solve their concerns or recommend suitable products to customers, so that they feel considerate and comfortable.

2. Quick response. Typing is the most basic requirement for customer service. Especially when there are many customers, the typing speed must keep up. The general requirement is to control the answer to a customer's question within 5 minutes. After all, no one wants to be ignored.

3. Humble attitude. The customer service staff must be considerate and gentle, so that the customer feels like a guest of honor. Use more gentle words such as "Dear, is this okay? I suggest you" to make the customer feel respected and comfortable. Only in this way will the customer be willing to come again. 4. Sincerity. The most important thing between people is sincerity. Do not deliberately exaggerate the effect of the product for the sake of sales. I believe no one likes a liar. Customer service is a very important job position in Taobao stores, which affects the sales of the store. A good customer service is very important to the performance of the store. As long as you do it with your heart, it is also very powerful to make simple things distinctive.