1、产品的价格
首先我们要明白,消费者在网上购物的时候首先关注的是什么,一般来说大多数人在购买商品的时候第一眼最先看到的就是价格。
如果让消费者第一眼看过去价格相差比较大,那么很多消费者甚至都不会点击进行对比,而更加优惠的价格自然而然的让消费者生出一种想要看看的冲动。
想要在价格上面做出优势,看似简单,实际上做起来,还是需要商家多多用心的,可以多对比与自己商品排名相近的产品在价格上利用好优势。
2、质量同样重要
商品质量也很重要,光靠价格是留不住客户的,如果质量差,客户买一次很难会回头买第二次,但是如果商品价格便宜、质量也好,对客户来说很满意。
那这个客户基本就能留下来了,不过价格便宜质量好商家利润就低了,这个就需要商家自己来衡量了,比较有经验的商家一般都会在价格和质量之间,做一个均衡。
3、产品新颖很重要
“爆款”商品很重要,主打一款商品,推出爆款商品,这是商家常用的手段,就像淘宝主播经常说的爆款。
这些爆款并不是长久不变的细心的商家会发现,“爆款”商品是经常替换的,只有不断的替换新款产品才会让买家觉得新颖,所以一个网店就是不断的更新爆款新品,这样才能留住更多客户。
1. Product price
First of all, we need to understand what consumers pay attention to first when shopping online. Generally speaking, most people see the price first when buying goods.
If the price difference is large when consumers see it at first glance, many consumers will not even click to compare, and more favorable prices will naturally give consumers an impulse to take a look.
It seems simple to make an advantage in price, but in fact, it still requires merchants to be more attentive. You can compare more products with similar rankings to your own products and take advantage of the price.
2. Quality is equally important
Product quality is also very important. Customers cannot be retained by price alone. If the quality is poor, it is difficult for customers to buy it again after buying it once, but if the product is cheap and of good quality, it will be very satisfactory to customers.
Then the customer can basically stay, but the merchant's profit will be low if the price is cheap and the quality is good. This needs to be measured by the merchant himself. More experienced merchants will generally make a balance between price and quality.
3. Product novelty is very important
"Hot-selling" products are very important. It is a common method for merchants to focus on one product and launch hot-selling products, just like the hot-selling products often mentioned by Taobao anchors.
These hot-selling products are not permanent. Careful merchants will find that "hot-selling" products are often replaced. Only by constantly replacing new products can buyers feel novel. Therefore, an online store is constantly updating hot-selling new products, so as to retain more customers.
Basic knowledge of Taobao and Tmall operations includes the following aspects:
1. Store operations: including store positioning, design, product selection, pricing strategy, promotion strategy, etc.
2. Product description: Product descriptions should be detailed and accurate, with clear pictures, showing the characteristics and advantages of the product as much as possible.
3. Customer service: Respond to customer inquiries and complaints in a timely manner to maintain good customer relationships.
4. Marketing and promotion: You can use Taobao and Tmall's various marketing and promotion tools, such as direct trains, diamond exhibitions, and Taobao customers for promotion.
5. Data analysis: You must use Taobao and Tmall's data analysis tools to understand the store's operating status and adjust strategies in a timely manner.
6. After-sales service: You must promptly handle after-sales issues such as returns, exchanges, and repairs to maintain a good after-sales service image.
7. Risk control: You must control the risks of the store, prevent malicious bad reviews, fake orders, and other behaviors, and maintain the store's good reputation.