1.
建触点 围绕公众号,企微,个微,社群,直播间,小程序商城等微信触点,搭建私域用户旅程环境,通过这些触点,与用户建立强链接关系,粘住用户,留存用户。随着平台之间的屏蔽政策被国家强行打开之后,茶企更加要加速引流和留存触点的建设,加速将流量沉淀到私域流量池。
2.
拓产品 私域运营与公域运营,在逻辑上还是有很大的区别。公域运营是将1个产品卖给1000个用户,而私域运营是将1000个产品卖给1个用户。在公域里,强活动运营,追求快速转化新客户,在私域里,强关系运营,追求快速与用户建立良好的朋友关系,关注在整个用户生命周期里的转化率。所以在产品层面,必须打造私域专属的产品体系,去满足用户在完整生命周期里不同阶段的产品需求,特别是新中产、年轻一代人对于口感的要求(比如:苦涩味是不能接受的),挖掘更大的用户价值。
1.
Build touchpoints Build a private domain user journey environment around WeChat touchpoints such as public accounts, corporate micro-accounts, personal micro-accounts, communities, live broadcast rooms, mini-program malls, etc. Through these touchpoints, establish a strong link relationship with users, stick to users, and retain users. As the blocking policy between platforms is forcibly opened by the state, tea companies must accelerate the construction of drainage and retention touchpoints to accelerate the sedimentation of traffic to the private domain traffic pool.
2.
Develop products There is still a big difference in logic between private domain operations and public domain operations. Public domain operations are to sell 1 product to 1,000 users, while private domain operations are to sell 1,000 products to 1 user. In the public domain, strong activity operations pursue the rapid conversion of new customers, while in the private domain, strong relationship operations pursue the rapid establishment of good friendships with users and focus on the conversion rate throughout the user life cycle. Therefore, at the product level, it is necessary to create a private domain exclusive product system to meet the product needs of users at different stages of the entire life cycle, especially the taste requirements of the new middle class and the younger generation (for example, bitter taste is unacceptable), and tap into greater user value.