What is the difference between Taobao customer service and operation?
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2Person Answer
淘宝运营是店主的销售手段和方法,客服只是起到一个接待作用. 而运营不同,运营是包括店铺的种种方面,推广,营销,策划,优化等等.
Professional answer
Taobao operation is the sales means and methods of the store owner, and customer service only plays a reception role. Operation is different. Operation includes all aspects of the store, promotion, marketing, planning, optimization, etc.
Customer service is mainly responsible for replying to customers' messages and taking orders, while operations are mainly responsible for promotion and activities to increase store sales
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