Customer service is indispensable for the development of a store. How to retain customer service and make good use of customer service will be a very big art. If we still have the big pot policy now, all customer service staff will receive the same salary, which will be too boring. There will be motivation only when there is incentive. There are only three principles for managing the customer service team and evaluating customer service performance: fairness, fairness, and fairness.

1. Turnover;

2. Success rate from inquiry to final payment;

3. Average order value;

4. Number of people assisting in follow-up;

5. Wangwang reply rate;

6. Response time. Of course, the three most important items are still the customer service turnover, success rate, and average order value.