Article 1 [Scope of Application] Applicable to Taobao sellers and buyers who use Taobao evaluation tools.

Article 2 [Evaluation Time] Buyers and sellers can publish information related to the traded goods or services within 15 days after the transaction is successful based on real transactions and conduct mutual evaluation.

Article 3 [Evaluation Composition] Taobao's evaluation includes "store rating" and "credit evaluation". Taobao store ratings (i.e. store DSR) are rated by buyers on sellers, such as rating indicators for the quality, service attitude, logistics, etc. of goods or services. Credit evaluation is evaluated by buyers and sellers, including "credit points" and "comment content".

Article 4 [Store Rating Logic] Each store rating is a dynamic indicator, which is the average of all ratings in the previous 6 consecutive months.

Each natural month, for transactions between the same buyer and seller, Taobao store ratings are only counted for the first 3 times. Once a store rating is made, it cannot be modified.

Article 5 [Logic of Credit Points] In the credit evaluation, if the evaluator gives a favorable review, the credit points of the person being evaluated will be increased by 1 point; if a negative review is given, 1 point will be deducted; if a neutral review is given or neither party evaluates within 15 days, the credit points will remain unchanged. If the evaluator gives a favorable review and the other party does not evaluate him within 15 days, the credit points of the evaluator will be increased by 1 point.

Multiple favorable reviews generated by multiple transactions of the same product within any 14 days by the same buyer and seller will only increase 1 point, and multiple negative reviews will only deduct 1 point. In each natural month, for transactions between the same buyer and seller, the credit points added by both parties shall not exceed 6 points.

Article 6 [Additional Comments] Within 180 days (inclusive) from the date of successful transaction, the buyer may add additional comments after making a credit evaluation. The content shall not be modified and will not affect the seller's credit points.

Article 7 [Explanation of Evaluation] The person being evaluated may explain the content of the comment or follow-up review within 30 days from the time when the evaluator makes the comment or follow-up review.

Article 8 [Evaluation Modification] The evaluator can modify or delete the credit evaluation once within 30 days after making a neutral or negative evaluation.

Article 9 [Special Logic] Taobao can adjust the scope of application of Taobao's evaluation tools or related calculation logic based on consumer experience, seller management and platform operation needs, and will notify members in advance.