1、上新型
这种运营策略,主要运用在非标品的类目上。例如:女装,女鞋。
选择固定一个时间来上新,让店铺的顾客养成一种习惯,知道某个固定的时间店铺是有新品上架。
在新品上架前,就需要对新品进行提前的预热,告诉消费者下一次的新品是什么,值不值得你期待,也可以利用预售的形式,对产品进行一次测试,看看消费者对这些款式买不买单。
上新型的运营策略,是上新,测款,堆量,最后是推爆款,这一系列的运营方式决定了店铺是否能卖好这批货的关键。
而上新型的店铺,需要有研发能力,快速研发出新产品,不然就无法支撑周期性的上新,会导致用户的流失。
2、爆款型
爆款型的运营策略,是用在于标品的类目,例如:电器。这种运营策略,需要团队快速对一款产品进行销量的爆破,把一个产品链接迅速的卡到前面几位。
在做爆款型产品时,我们需要把销量都聚焦到这款产品上,顾客进店首先看到的是这款产品,推广费用是对这款产品倾斜。
而最怕的是,在推爆款的过程中,遇到推广费用不足,推到一半就不再推了,导致前面所做的工作都白费,对团队的整体运营能力也要求较高,需要一个霸气、强硬的运营团队,在规定的时间内完成计划内的销量,就必须用尽一切办法去做到,而不能遇到问题就退缩。
3、对标型
对标型的运营策略是用在绝对标品的类目,例如九阳豆浆机的某某某型号,所有的店铺卖这种型号的产品,无论是在外观、功能还是详情页设计上,官方给出的都是一模一样的。
要如何做这种产品?用对标型策略,设假想敌,资源集中,快速打败目前阶段的假想敌,进入下一阶段。而在同一阶段中,我们需要做的就是卡位,利用在同质化中打造差异化,差异化可以是:价格、服务、主图展示、物流等等,在这一阶段能打败竞争对手的差异化就可以。然后在爬位上升到下一阶段,再寻找差异化的点去打败下一阶段的竞争对手。
4、复购型
复购型的运营策略,是用在复购率高的类目,例如:化妆品、女装、零食等等。
店铺的运营也主要集中在纳新存老,CRM管理,会员制度等等的方式,纳新就是引新客户的流量,存老就是做CRM管理,或者利用会员制度让客户进行多次消费。这个有一套完整的体系,可以让消费者买买买,后面在详细说说。
5、活动型
活动型的运营策略,是依靠活动短期上了,快速与竞争对手来看差距。在理论上,是可以用在所有的类目,因为有平台,平台就会做活动,只要符合活动的要求,产品就可以上去做活动了。但最好选择高客单价的,因为每个活动都有坑位的KPI,客单价高的,完成坑位比较容易。
选择这种策略,需要掌握好产品的利润和跟小二的谈判能力,不然利润支持不到,上一次活动都是亏本的,那还不如别上。有了利润,还得跟小二进行谈判,告诉小二,这个产品上去后,是能完成KPI,完成不了,说不定会给拉小黑屋。
6、网红型
网红型的运营策略,用这种,首先你必须有一个网红。这里的网红定义是,要能够把产品种草给别人,成为一个小圈子或大圈子的意见领袖。理论上来说,又是所有类目都是能适用,但最好是用在易种草的类目,例如:化妆品、护肤品、母婴等。
7、分销型
分销型的运营策略,可以用在快速建立认知,在消费者心理建起某个小类目的认知。
在运营当中,需要找到同类型店铺来进行合作,要注意初期与店铺合作的利益设计,实现客源共享。
8、复合型
复合型运营策略,就是字面上的意思了。选择以上七种运营策略中的两种或者两种以上,组合成店铺的运营策略。
1. New products
This operation strategy is mainly used in the category of non-standard products. For example: women's clothing, women's shoes.
Choose a fixed time to launch new products, so that customers of the store will develop a habit and know that new products will be launched in the store at a fixed time.
Before new products are launched, it is necessary to preheat the new products in advance, tell consumers what the next new product is, whether it is worth looking forward to, or use the form of pre-sale to test the products to see if consumers will buy these styles.
The new operation strategy is to launch new products, test models, pile up the quantity, and finally push the explosive models. This series of operation methods determines whether the store can sell this batch of goods well.
And new stores need to have R&D capabilities to quickly develop new products, otherwise they will not be able to support periodic new products, which will lead to user loss.
2. Hot-selling type
The hot-selling type of operation strategy is used in the category of standard products, such as electrical appliances. This operation strategy requires the team to quickly explode the sales of a product and quickly put a product link in the top few.
When making hot-selling products, we need to focus all sales on this product. The first thing customers see when they enter the store is this product, and the promotion costs are tilted towards this product.
And the most feared thing is that in the process of promoting hot-selling products, there is insufficient promotion costs, and the promotion is stopped halfway, resulting in all the previous work being wasted. It also requires a high level of overall operational capabilities for the team, and requires a domineering and tough operation team. To complete the planned sales within the specified time, you must do everything you can to achieve it, and you cannot retreat when you encounter problems.
3. Benchmarking
The benchmarking operation strategy is used in the category of absolutely standard products, such as the model of Joyoung soymilk machine. All stores sell this model of products. Whether in appearance, function or detail page design, the official ones are exactly the same.
How to make such a product? Use the benchmarking strategy, set up imaginary enemies, concentrate resources, quickly defeat the imaginary enemies at the current stage, and enter the next stage. In the same stage, what we need to do is to block the position and create differentiation in homogeneity. The differentiation can be: price, service, main picture display, logistics, etc. At this stage, the differentiation that can defeat competitors is enough. Then climb to the next stage and look for differentiation points to defeat competitors in the next stage.
4. Repurchase
The repurchase operation strategy is used in categories with high repurchase rates, such as cosmetics, women's clothing, snacks, etc.
The operation of the store is also mainly focused on new customers, old customers, CRM management, membership system, etc. New customers are to attract new customers, old customers are to do CRM management, or use the membership system to let customers make multiple purchases. This has a complete system that allows consumers to buy, buy, buy, and buy. I will talk about it in detail later.
5. Activity-based
The activity-based operation strategy relies on short-term activities to quickly compare with competitors. In theory, it can be used in all categories, because there is a platform, and the platform will do activities. As long as it meets the requirements of the activity, the product can be put up for activities. But it is best to choose a high customer unit price, because each activity has a pit position KPI, and it is easier to complete the pit position with a high customer unit price.
Choosing this strategy requires a good grasp of the product's profit and the ability to negotiate with the waiter, otherwise the profit cannot support it, and the last activity was a loss, so it is better not to go. With profit, you still have to negotiate with the waiter and tell the waiter that this product can complete the KPI after it goes up. If it cannot be completed, you may be pulled into the black room.
6. Internet celebrity type
To use this type of operation strategy, you must first have an Internet celebrity. The definition of an Internet celebrity here is that you must be able to recommend products to others and become an opinion leader in a small or large circle. Theoretically, it is applicable to all categories, but it is best to use it in categories that are easy to recommend, such as: cosmetics, skin care products, mother and baby products, etc.
7. Distribution type
The distribution type of operation strategy can be used to quickly establish cognition and build cognition of a small category in the minds of consumers.
During the operation, you need to find stores of the same type to cooperate with, and pay attention to the benefit design of the initial cooperation with the store to achieve customer sharing.
8. Composite type
The composite operation strategy means exactly what it says. Choose two or more of the above seven operation strategies and combine them into the store's operation strategy.