淘宝属于商业运营商,可以向当地工商局投诉。工信部主要负责管理通信业,指导推进信息化建设。关于电信通信的问题可以向工信部申诉。
Taobao is a commercial operator, so you can complain to the local Industry and Commerce Bureau. The Ministry of Industry and Information Technology is mainly responsible for managing the communications industry and guiding and promoting information construction. You can complain to the Ministry of Industry and Information Technology about telecommunications issues.