I. How to operate Taobao service category

1. Record the buyer's information and treasure situation. For example, the name, number, price and quantity are all recorded. This is convenient for mastering, and I also want to be able to tell it immediately if there are customers asking in the future. Then the buyer's situation, I want to record each purchase situation, and then write down the contact information and address, so that if it is a regular customer in the future, I don’t have to copy it again.

2. Automatic reply. When you are not online, you need to reply. If someone asks, give an explanation. The reply is mainly about the main business scope of the store, promotional activities, etc.

3. Stay online when there is a large flow of customers. It should be 10:00-11:00 in the morning, 14:00-17:30 in the afternoon, and 19:00-22:00. Try to stay online during these periods.

4. Change the status. It means changing "I am free" to what you want to say, activity information, etc. This way, as long as someone is talking, they can see the information, which is pretty good.

5. Make good use of store links. It is a good way to promote and increase exposure. Especially linking to the store of someone who is doing very well is really good.

6. The most attractive store announcement is written on the top, and the discount is placed on the first line.

7. In terms of price positioning, the popular price and other prices are moderate. The principle is to make small profits and more money. There are countless people on Taobao, and there are many stores selling similar products. The only advantage of the store is low price and sincere service. Of course, this is all under the premise of ensuring quality.