The method for applying for customer service staff to intervene is as follows:

1. If the buyer has applied for a refund/the transaction is successful and the buyer has applied for after-sales service, and the two parties have not reached an agreement, after the seller refuses the refund agreement, click [Request Taobao to intervene] to handle it (virtual goods must also meet the conditions of 3 days after applying for a refund).

2. After the buyer applies for "Request Taobao to intervene" according to the above operations, the system will give the buyer and seller a 3-day evidence period. After the evidence is completed, Taobao will conduct a certificate review. (If the buyer is required to provide evidence, the seller will be given 24 hours to handle it after the evidence is completed. If it still cannot be resolved, Taobao will conduct a certificate review).