You must reply to Taobao's September assessment. If you reply slowly, it will affect your store upgrade.

The assessment will start on September 1, 2022. The trial operation period is before September. Here are the key points:

1. Both Wangwang satisfaction and 3-minute manual response rate will be assessed at the same time. One month is one assessment period. These two data can be seen in Qianniu → Customer Service Section (PC version)

(i) Wangwang satisfaction ≥ 70% (if the cumulative number of Wangwang satisfaction evaluations during the assessment period is less than 30, it will not participate in the assessment);

(ii) 3-minute manual response rate ≥ 90% (if the cumulative number of rounds during the assessment period is less than 100, it will not participate in the assessment, during 9:00-23:00).

2. If the standard is not met, it will be divided by 4 points of Class A and deducted. Each time, Tmall or Taobao stores will conduct assessments.

3. Response rate algorithm: the number of conversations that the seller manually replies to within 3 minutes after the buyer asks a question/the total number of conversations in the past 30 days.

Each sentence spoken by the buyer's account counts as one round. If a buyer speaks to you 1,000 times and you reply to 1,000 sentences within 3 minutes, it is 100%;

If all the questions asked to you in a month add up to 1,100 sentences, and you reply to 1,000 sentences within 3 minutes, it is a 90.9% response rate.