Generally, the customer service assessment time for e-commerce platforms is from 8:00 am to 11:00 pm. Other times are not assessed. The same is true for Taobao Special Edition. Messages before 8:00 am can be restored starting at 8:00 am. You must reply in a timely manner starting at 8:00 am. If you don’t reply in time, you will lose some customer service points. A low score will also have an impact on the merchant. You still have to pay attention to the store’s timely response rate.