1. Responsible for collecting information of returning customers (after-sales customer service needs to add all customers who shop online as friends on Wangwang), understand and analyze customer needs, and plan service plans for returning customers2. Follow up on the remaining after-sales issues from the previous day, and be responsible for effective customer management and communication3. Responsible for establishing a customer service team and training relevant personnel such as customer representatives4. Regularly or irregularly visit customers to check the maintenance of customer relationships5. Responsible for developing and maintaining good customer relationships6. Establish after-sales service information management systems such as customer files and quality tracking records, and classify old customers.

7. Cooperate with pre-sales to conduct discounts on VIPs in the store8. Communicate with the customer service and supervisor of finance/express company/warehouse keeper9. Cooperate with pre-sales to carry out operation and promotion of shopkeepers’ words and Weibo10. Conduct corresponding statistics on the number of products for brushing transactions/actual transactions every week, and check product information in a timely manner. Responsibility 2: Taobao after-sales customer service job responsibilities1. Communicate with customers through Ali Wangwang, answer various questions raised by customers, and reach transactions.

(1) Responsible for collecting customer information, understanding and analyzing customer needs, and planning customer service plans (2) Responsible for effective customer management and communication (3) Responsible for establishing a customer service team and training customer representatives and other related personnel (4) Regularly or irregularly visit customers to check the maintenance of customer relationships (5) Responsible for developing and maintaining good customer relationships (6) Responsible for organizing after-sales service for the company's products (7) Establishing after-sales service information management systems such as customer files and quality tracking records 2. Responsible for timely tracking of product shipments and communicating with users in a timely manner to avoid user dissatisfaction.

3. Communicate with customers through Aliwangwang, answer various questions raised by customers, and reach transactions.

(1) Responsible for collecting customer information, understanding and analyzing customer needs, and planning customer service plans (2) Responsible for effective customer management and communication (3) Responsible for establishing a customer service team and training customer representatives and other related personnel (4) Regularly or irregularly visit customers to check the maintenance of customer relationships (5) Responsible for developing and maintaining good customer relationships (6) Responsible for organizing the after-sales service of the company's products (7) Establish after-sales service information management systems such as customer files and quality tracking records 4. Responsible for timely tracking of goods shipment trends, timely communication with users, and avoiding user dissatisfaction. Responsibility three: Taobao after-sales customer service job responsibilities 1. Familiar with all operations of Taobao operations, responsible for work and good psychological quality; 2. Type more than 60 words per minute, have good expression and ability to deal with difficult problems, enthusiastic, humble and patient; 3. Handle customer inquiries, answer customer questions, communicate with customers through Taobao Wangwang chat tools, answer customer questions, guide customers to place orders, answer order calls, etc.; 4. Be able to skillfully handle pre-sales, in-sales, after-sales and other issues, and independently handle each order, handle receipt disputes, returns, refunds, product damage and other issues; 5. Understand customer service demand information, conduct effective tracking, and provide after-sales guidance and service; 6. Proficiently use the company's products, answer customer questions and solve problems; 7. Maintain customer relationships, develop new customers, and report work along with the progress of after-sales processing;