What is a Taobao order taker?
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1Person Answer
淘宝接单员职责：
1.负责与客户进行在线沟通，解答客户咨询，引导用户在店铺顺利的购买完成销售任务；
2.积极处理售后问题，并以良好的心态及时解决客户提出的问题和要求，提供售后服务并解决一般投诉问题；
3.解答客户在线查询跟踪物流情况；
4.负责公司网上贸易平台的操作管理和产品信息的发布；
5.其他零时安排的任务。
Professional answer
Taobao order taker responsibilities:
1. Responsible for online communication with customers, answering customer inquiries, and guiding users to successfully complete sales tasks in the store;
2. Actively handle after-sales issues, and promptly solve customer questions and requirements with a good attitude, provide after-sales services and solve general complaints;
3. Answer customer online inquiries and track logistics;
4. Responsible for the operation and management of the company's online trading platform and the release of product information;
5. Other tasks arranged at random times.
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