1. Answer customers' inquiries about products online, arrange orders, and cooperate with other departments to complete a series of online store operations.

2. At the same time, you must do a good job in after-sales customer service, communicate and assist with the after-sales department, and you need to be responsible.

3. Communicate with customers online, understand customer needs, properly handle customer complaints, and ensure customer satisfaction. Job requirements: 1. Love this industry, have a certain understanding of e-commerce, and have a general understanding of the development direction and prospects of e-commerce. 2. Have certain marketing skills, be familiar with basic computer operations, and type quickly, more than 60 words per minute. 3. Gentle personality, good temper, patience, do not argue with customers, and have a strong sense of responsibility and team spirit. 4. Have used Taobao-type ERP software, and those who can operate enterprise-level ERP software are preferred.